FAQs

1 - Basket: check the contents of your order. At this step you can modify the quantities and enter a promotional code.

2 - Customer information:enter your personal information.

3 - Delivery: we offer secure delivery.

4 - Payment: we offer several payment solutions, the choice is yours.

5 - Order confirmation: To be sure that your order has been recorded, you must reach this step. You will also receive a confirmation by e-mail or SMS (indicate your telephone number) with the reference of your order.

We have implemented a size guide on all items in the store. If you are still hesitant after consulting it, contact our customer service directly, our team will be happy to help you quickly.

The average order processing time is 48 hours.

Orders are prepared from Monday to Friday, when all products are available.

Our delivery times to France and Europe :

Processing your order, making the products and delivering (free) requires our team to take 10 to 20 working days. We do everything we can to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

Our delivery times worldwide:

Our delivery times worldwide are 14 to 21 days working, don't forget that delivery is free everywhere in the world (excluding overseas territories), take advantage of it ! 🎁

At Bohème Infinity, secure delivery is FREE in mainland France, but also throughout the world! (excluding DROM)

Once your order is placed, you will automatically receive your order number:

- bySMS(if you have indicated your telephone number)

- or by mail

You will then just have to enter your order number in our tracking platform in order to follow the progress of your package.

⚠️ It may take5 to 10 business daysfor your tracking information to update.

If you have entered your order number into our tracking platform and it does not indicate any information, don't panic! It may take 5 to business days for the carrier to update the tracking information.

If you placed an order with several items, and you have already received half of your order without receiving the other half, don't worry!

We work with several storage warehouses and it is possible that depending on your order, you will receive your items in several orders.  

First of all, make sure you have checked the status of your package in our tracking platform .

Then, please contact our customer service or directly by email at help@boheme-infinity.com

Your security is our priority: our site only offers secure and guaranteed safe payment methods.

We accept:

- Visa or Mastercard bank cards 

- Apple Pay

- American Express

All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

Obviously your information is secure! 

The "HTTPS" present in the URLs of our store testifies to the quality of our services.

HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As e-retailers, we are aware that the use of SSL is becoming essential these days. This is the best way to protect your data and protect yourself against any hackers or identity theft.

Visually, the SSL certificate is represented by a padlock which appears in the URL bar of the web browser. It is also represented by an “s” which means “secure” and which is added to the “HTTP” protocol on the website in the address bar.

So what are you waiting for to pay safely? 😉

When we receive your order, the amount due will be debited within 24 hours following it.

First, start by checking the expiration date of your bank card. It may also be a case of exceeding the limit of your bank card. Contact your bank to find out more.

No. Except in exceptional cases, we only accept one discount code per order.

Thank you for your understanding.

If you wish to return your order or an item in your order for X reasons, this is of course possible. We accept returns within 14 working days from the day we receive your order. Returned items must be innew condition, never have been worn and never washed. We will inspect items once received*.

*We have the right to refuse your item if it does not meet the criteria cited above.

To find out how to return, please send an email explaining your request and your order number to: help@boheme-infinity.com

❌ All package returns made after the legal withdrawal period of 14 days from the delivery date cannot be refunded by us. Thank you for your understanding.

Do not hesitate to consult our refund policy to find out all the terms and conditions of our refunds and returns.

Upon receipt of your return package, we analyze and inspect your items to verify their conformity.

❌ If your item(s) arrive in poor conditions, we will be forced to return your package to you. Thank you for your understanding.

No worries ! Our refund times are 7 to 14 days. After 15 days, if you still have not received anything, please contact:

- our customer service

- send an email to: help@boheme-infinity.com

Our After-Sales Service is available from Monday to Saturday and responds on average within 24 to 48 hours (excluding weekends and public holidays).

We do our best to respond to your request as quickly as possible. Thank you for your understanding.

If the answer to your question is not found in our Frequently Asked Questions, please contact our customer service directly or by email at: help@boheme-infinity.com

Our team will be happy to answer your question! Don't forget, your satisfaction is our priority, so don't hesitate to send us an email with any questions! ☀️